Return & Refund Policy

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1. Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return:

• The item must be unused, unwashed, and in its original condition

• It must be returned in the original packaging 

• You must provide proof of purchase (order number or receipt)

To start a return, please contact us info@tabletime.co.nz with your order number and reason for return. We’ll provide instructions for returning your item.

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2. Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part

• We recommend using a trackable shipping method, as we cannot guarantee receipt of your return without it

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3. Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

If approved:

• A refund will be issued to your original payment method within 5–10 business days

• Original shipping costs are non-refundable

If your return is rejected (e.g., item used or damaged), we will contact you with next steps.

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4. Exchanges

We do not offer direct exchanges at this time. If you'd like a different color or style, we recommend returning the item for a refund and placing a new order.

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5. Damaged or Incorrect Items

If you received a defective, damaged, or incorrect item, please email us within 7 days of receiving your order at info@tabletime.co.nz Include a photo and your order number, we’ll sort it out quickly.

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6. Non-Returnable Items

The following items are non-returnable:

• Used or washed 

• Items returned after 14 days of delivery

• Items not in original condition or packaging

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Contact Us
If you have any questions about your return or refund, feel free to reach out at:

Email: info@tabletime.co.nz
Website: www.tabletime.co.nz